Delivery Information

It keeps the safety of our customers shopping on the website and checks the payment / billing information from the moment you place your order through our e-commerce site. So, in order for your order to arrive at the supply and delivery stage, it is first necessary to send you an email confirming that your order's payment / billing information has been confirmed and approved.
The shopping you make at, within 1 to 3 business days following the confirmation e-mail to Istanbul according to the physical structure, you will be able to make a payment within 1 to 5 working days following the confirmation e-mail to all the cities outside Istanbul by the cargo company Delivery time may vary depending on the product / service structure purchased, or physical delivery may be required.
Weekend Orders
Orders given on Friday before noon at 17.00 begin to be delivered on Saturday. Any orders you give after 17.00 on Friday may not reach your hand before Tuesday because they will be processed next Monday. Delivery is not available on Sundays.
Stock Issues
There is no inventory problem in software products. However, due to the update of the product, the service may be temporarily stopped.
Address info
In order for your order to arrive as quickly as possible, please write your address details as clearly as possible. You can even write in your recipient's address if you have one. (Example: third street after entering the post office etc.)
Pay at the door
You can pay cash on delivery at The cargo staff can deliver the package with payment at the door. Applies to physical products. The door-to-door payment system is not implemented for software and web-based products services.
Incorrect / Missing Orders
Open the package you received with the cargo officer and check your order. If you see any mistake or omission, contact us immediately.
Shipping Fees
Cargo is free for all orders.
Return Policy
Onur Food Market LLC products are among the software products. For this reason it is not possible to activate the activation number in the product.
How long is the return period?
You can return it within seven days from the date of delivery, specifying the reason, without destroying the products you generally buy, without using the activation number without opening the package, and without disturbing the resaleability of the product.
What are the return conditions?
Below you can find the items that should be exact for the products you send to return. If any of them is missing, the product is not accepted.
- Your product bill,
- Return form,
- The items to be returned within 7 days must be delivered completely and undamaged together with the box, package, activation code.
However some different conditions of return can be applied depending on the nature of some Onur Food Market LLC products and services. The following return conditions apply to products that differ according to the general return procedure before the product is purchased.
If the products arriving to our technical service are delivered in accordance with the return conditions, the product amounts will be processed and the day the product arrives. The reflection period of your iadenin account is at the initiative of your bank. Credit card refunds are paid within 45 days at the latest and remittances are reflected within 1 week at the latest.
How do I return it?
Before we send you the product, you must fill out the return form and return it to us. Please send your product to us after filling in the return form included with the package after your technical department has been informed of the return authorization for the return. You will be notified by phone or e-mail confirmation information. In case the products arrive in accordance with the return conditions, the product amounts will be processed on the day the product arrives.
Below you can see the return conditions for product types with different specifications according to general return conditions.
In addition to the General Return Policy, the following conditions must be observed in order for the product to be returned within 7 days:
- The product protection bar code has not been removed and the activation number is not active.
- The original box of the product must be complete and undamaged. Online Shopping
Important Security Features:
Contrary to popular belief, credit card information is often played on physical media, rather than on the Internet. For this reason, be careful when using your credit card in daily life, do not give your credit card number, expiration date and CVC (Security Number) number. Measures against fraudsters trying to shop with credit card information stolen in physical environments such as restaurants, stores